How difficult is it to install a stove?
Installation of any heating stove is tricky if you are not familiar with the local code, the quirks of the type of stove you are installing or the physics of air flow and venting. Although many home owners install and operate stoves without any issues what ever and use them for year it is always a good idea and highly recommended by Gerald Nevels to hire a trained installer. They will cost you a little more money but they can save you lots of frustration and possible property damage.

Will my stove operate when the power is out?
The answer to this question is Maybe!

Wood stoves will work regardless of the power because they heat by radiant and convection. Some wood stoves are fitted with blowers to help circulate heat and they would not work during a power outage but the stove itself would still heat your living space.

A gas stove with a pilot light will produce heat without electricity much like a wood stove. Any electric blowers will not work, but as with wood stoves you would heat from radiance and convection.

Pellet stoves use electricity to run many moving parts. This type of unit is not capable of running without power, so they will require a battery back up or a generator to operate this type of unit during an outage.

What is a BTU?
A Btu is the amount of energy required to raise the temperature of one pound of water by one degree Fahrenheit. This measurement has become the standard way in which heating requirements are calculated for living space and homes in the US. Almost all of the heating equipment bought in the US is rated in BTU's. Stoves such as those we carry are no exception.

Who makes the best stove?
This question has a vague answer. Certain stoves are better for certain applications, So a stove which is ideal for a camping cabin will not be perfect for your living room. There are so many variables that will affect your stove choice it is nearly impossible to identify the "Best" stove. The best way to answer this question is talk to one of our representatives. Call us at 1-800-123-4567. Our professional staff is available to assist you 7 days a week from 9 AM to 6 PM Pacific standard time.

Can I use my stove during a burn ban?
Gas stoves are exempt from EPA emissions standards and are not regulated by burn bans. The EPA says that wood and pellet stoves should not exceed 4.5 grams of particulate matter per hour. All of of our units fall below that mark. The short answer to this question is yes, but we advise you to see what your local ordnance says about stoves. Each jurisdiction has different guidelines. Although our stoves meet or exceed EPA requirements it never hurts to check.

Can I put in a new stove in an old chimney?
Venting for stoves must be consistent all the way up and be UL listed for the stove you are installing. The best advise we can give is to call us to find out for sure. We can help you determine if your existing chimney would be compatible with the units you are considering.

Call us at 1-800-123-4567 Monday through Friday between 9:00 am and 5:30 PM Pacific time. We are happy to help.

What is an outside air kit?
outside air kits attach to your stove and draw air through the wall or down through the floor into a crawl space. Since colder air is denser it has more oxygen and therefore provides better combustion, making your stove burn more efficiently and cleaner. Preheated air from the room would not work as well