Every new stove sold through Nevels Stoves carries a full manufacturers' warranty. Every warranty has different terms but it generally includes all electrical and mechanical parts, material and workmanship for a period of one year from the date of purchase. Many of our product lines offer extended and even lifetime warranties on certain parts such as fireboxes and heat exchange units.

Warranties do not usually cover misuse, abuse or neglect of the unit, problems associated with improper installation of the unit or basic maintenance items.

Many issues have simple solutions and do not require warranty service, just some friendly advice. Nevels Stoves always has a qualified stove mechanic available to assist you at 1 (253) 859 2325 Please do not hesitate to call us with your issue. We can help you fix the problem or arrange warranty repair should you require it.

The quality of our product is such that we doubt you will ever need to take advantage of the manufacturers warranty but in the event that you do Nevels Stoves will be your sole source of replacement parts. It is your responsibility to return any defective part to us at the address provided with the new part. We will charge you for the parts shipped for security reasons but will be happy to reimburse you when the defective part is returned to us. We will ship the parts to you (usually via UPS) You will be paid for labor based on the manufacturers rate schedule for that specific repair as reimbursement for your expenses. We are not responsible for additional fees above and beyond the Manufacturers rate schedule.

Please have the following information available at the time of your call:
The Serial Number of the Unit
Manufacturers name and model name or number
Type of stove (Gas, Wood or Pellet)
Was the unit professionally installed
A clear description of the problem encountered

Returns

If you are unsatisfied with your selection you may return it to us in the original unopened package and in re-saleable condition within 30 days from the date of delivery. You will receive a full refund less a 10% restocking fee and original shipping charges once the product is received and inspected at our warehouse. Return shipping is your responsibility.

We use only reputable shippers. When your product arrives you should carefully inspect the packaging for signs of damage. Each shipping company carries liability insurance and is responsible to you for any damage to your product. If you do find signs of damage please note the damage on the shipping bill and inform us via our service number.

We offer only quality Stoves and Barbecues at Nevels Stoves! We look for the very best products we can find and only offer those which we would be proud to use ourselves. It is important to note however that we do not manufacture the products we sell and are not responsible nor will we assume any liability arising from the use, abuse or misuse, improper installation, operation or maintenance of any product purchased from us. We will not be responsible for any amount other than the original purchase price of the product.

We reserve the right to change product selection, unit specifications, pricing, and other items on this site at our discretion